Refund policy
SUMMARY OF RETURN POLICY
- You have 7 days from the delivery date to initiate your complimentary return to original form of payment or a different variation of the same item.
- Returns and exchanges are valid for orders placed within the US only.
- We will provide an insured, prepaid label.
- Upon receipt of your return, we will inspect your item within 7 business days to ensure it adheres to our guidelines listed under our Exchange Approval section.
- Merchandise must be received with all Documentation/ Appraisals, unaltered and the item must be in brand new, unworn, salable condition.
- Final sale items include: personalized pieces, bespoke bridal, non-jewelry accessories or items otherwise marked on the product page.
- Shipping charges are not refundable.
- To start your return or exchange, contact us.
RETURN WINDOW
If within 7 days from the delivery date you change your mind, we are happy to offer you a refund or you may opt to do an even exchange for the same item or a different item. We do not accept any returns or exchanges after the listed return window.
Please note that we require items to be returned to us via our preferred shipping service so that they are insured and protected.
Once we have received your return back, we will process it within seven (7) business days. Your item must be sent unaltered and the item must be in brand new, unworn, salable condition.
Upon approval, we will email you to confirm your refund to original form of payment, ship out in stock exchange items, or begin production on your new item.
EXCLUSIONS
Bespoke bridal, personalized pieces (including engravables), non-jewelry accessories, sale items that have been permanently marked down, and select made to order pieces are final sale with no exceptions. All custom orders, as well as pre-orders, are final sale.
Orders sent back without approval are subject to additional fees and the order may be returned at the customer’s expense.
EXCHANGE FOR DIFFERENT ITEM
Be sure to look at the lead time when initiating an exchange. We do not reserve inventory for exchanges. Please note that lead times on made to order pieces will not begin until we process your exchange.
ELIGIBILITY/GUIDELINESELIGIBILITY/GUIDELINES
To be eligible for a return or exchange, the item must be returned from within the United States. All pieces that are eligible for a return or exchange must be sent unaltered and the item must be in brand new, unworn, salable condition.
SHIPPING
Our insured shipping label must be used. If an order is sent to us using an alternate shipping service, we will not accept liability and cannot be held responsible for lost packages, as a result.
We kindly request that your exchange be sent back to us secured in the original packaging it arrived in. Please do not use any large or oversized boxes as this will increase the shipping costs. Should we incur additional fees due to large packaging, this may be collected from the customer.
EXCHANGE / RETURN APPROVAL
For your return to be approved, you must adhere to our conditions below. We reserve the right not to accept an item if any of the below conditions are not met, and the item will be sent back at the customer’s expense.
- Your item must be sent with all documentation / certificates/ appraisals attached, unaltered and the item must be in brand new, unworn, salable condition.
- Once received, our team will inspect your return within 7 business days and if approved, your refund will be processed (please allow up to 5 business days to see this in your account), send out your new product, or put your item into production